Poor Service Delivery

Poor and No Service Delivery I've purchased an item from Babies R Us on the 27th of November 2020 online. haven't received any confirmation email for my order and been unable to track my order number as the sites states that the order does not exist. I've emailed the customer service department about this issue and no response. been calling the customer service number supplier countless times and also no answer.

This is unacceptable, money went out of my account and proof of payment is available, so its either they refund or delivery the items purchased.