POOR SERVICE AT BABIES-R-US ONLINE SHOPPING

Purchased an essential baby product (Bath on stand) on the 06th May 2020. (Order # ***) Its now the 28th May 2020 , three (3) weeks + 1 day later and no delivery.

Getting a response on the Customer Care line was difficult, but did happen. The online shop option immediately gave an "engaged" tone and cut off. Sent an email and three days later no response.

Call was not returned as promised. Then the "new" tracking number is not recognised by the couriers (Dawn Wing). Now (three days later) apparently Dawn Wing has not collected the parcel.