poor poor service from staff to mangement

I went to get a cot and when I got there and the staff for help who was on the floor she said she was coming then walked away and started helping other people that just walked in. I then asked for a manager as no1 wanted to assist. then I spoke to a manager by the name of mark who was assisting and said he don't have colours in the cot I wanted but he will order it.,I still spent a lot of money that day while I waited for cot to be ordered. I went in every sunday afterwards and asked for mark the staff said his not in he is off. On the 4th week I started to get annoyed as it does not that long to order something I called in and was told mark left long time back and there was someone else standing in which I was never told when I went in and I was told that the manager didn't even order my cot which made me more ****ed of as the still had no stock. I then called the branch in fourways and they said they had stock so I went myself and got it there which was an inconvenience as I was running around for 4 weeks with this. im shocked with service from such a big store I will never go back to support them as I was going to get a car seat with the cot and the rest of the baby things.:(