Poor delivery service at Babies R Us

I placed an order for a Joie stages car seat from Babies R Us online on 11 April 2020. They reopened for deliveries on 14 April. I still have not received my order, or even a notification that it has been dispatched and it has been almost a month. The items I ordered is deemed an essential one. I have been in contact with a customer service officer for 3 weeks already and all she has said is that she has marked my order as priority. I do not think this is acceptable at all.