Pathetic service from Babies R Us online store

The online store of Babies R Us is terrible. After ordering a product online and then subsequently paying, they send you a status of picking and packing. Then only they check if they have stock with the supplier before sending out for delivery. How in the world do you work this way??? Should the product not then state "out of stock" on the website or should be listed as not available? After following up on my order after 2 weeks of not receiving an update on my status, they then send me an alternative product that can be purchased as the supplier is out of stock. I ask for a refund that takes 5 to 10 working days to be received after which 10 working days have passed and I have not received my money back still. They do not answer their phones at all (after 4 weeks of trying). They perhaps answer your emails but as a norm just ignore, even when threatened with legal action. Really pathetic service and I will never support them again.