Pathetic service from Babies R Us Mall of Africa

I had the worst experience from Babies R Us in Mall of Africa. Upon reaching the pay point, I used a voucher I got for my Baby Shower and the supervisor Andile from the Mall of Africa branch was not even there to authorise my gift voucher. We waited for so long! And when Andile finally decided to make an appearance, he could not even greet or apologise for the inconvenience caused. Instead I was asked to move aside while they help other customers and I have a newborn in my pram. Please work on your customer service experience. When my transaction was finally complete. I asked for the balance on my gift card and again I was asked to move aside. I wasn’t done with my query and my expectation was not fulfilled. Please do something about this.