Pathetic Service at Babies R Us.
Giving a 1 star is still too many. Babies r us deserved a 0!!! I have never come across such pathetic service from them. Starting from their rude staff in stores as well as head office. Trying to do a gift registry with them is almost impossible. Their website states "You are 3 steps away from the perfect baby shower" well it has never been perfect from day 1... it has been a complete nightmare. I created a registry and not only were they not updating the items once people were purchasing them they out of the blue changed my registry code. Invites have been sent out for my baby shower. How many times do i need to send out messages because of changes made on babies r us side without making me aware of it. We have been back and fourth with a lady names Bianca at head office and she kept assuring us they are looking into it. We went to babies r us at clearwater mall to test the registry and bought an item to see if they mark it off. So i bought the carriwell disposable change mats that showed R29.90 on the website but in store it is R34.90 and they kept saying i did my registry when it was on promotion. But i proved to them thats not the case and i showed on their site the item and it was R29.90 and they refused to give it to me as the price we saw online. I left it and paid the higher price to see if it updated on my registry and no surprise there but it hadnt. Family that have gone to the fourways mall branch asked for them to print my registry and they printed 4 pages where my registry is 23 pages long. I know its not 4 pages as i have it printed for myself. The staff in fourways told them thats all i put on my registry with attitude aswel. We brought this to Biancas attention aswel. I noticed they eventually updated the items on the registry which i can only assume was headoffice. Bianca has given us permission to change registry items after the the baby shower if we end up with duplicates etc. Now i thought things were resolved and as i tried to access mt registry today i cant. Babies r us have changed their website and my registry is no where to be found. I try search for it and it comes up with 3 registries now and out of the 3 there are no items in any of the registries. So once again i contact Bianca from head office and i get told their data is still updating from the change and that no one is able to access their registries and only once the data is complete will it all come right. I am feb up with the pathetic and poor service from everyone at babies r us. I will never recommend babies r us to anyone. After my shower if i never see or step foot in a babies r us i will be happy. i have never dealt with such bad service ever. If i can give every pregnant woman advice it will be "NEVER DO A REGISTRY ON BABIES R US" I hope this gets sorted asap as my shower is around the corner.