Pathetic Service !!!!!

I've purchased a Muze LX Travel System on the 30 November 2020 and money came off my account and now my delivery is still processing and no one can assist me on where my parcel is. I've phoned Customer Service with no answer as well as emailed them with no reply. Frankly there is no one to assist me and its very annoying. I've phoned the babies r us close to me with rude workers that cant assist either and advise that all I can do is continue to phone customer service ......