Pathetic customer service

Hi there my name is naseeba

I had purchased a boni walking ring for my baby girl in february . Yesterday 2 wheels came out . Upon complaining to babies r us in gateway and explaining that i do not hav a reciept . i was told to bring it in without a reciept so i had my sister in law take it in for assessing . Upon asses*****t it was noted by the manager that it is not a "manufaturers fault" he had been very rude to me on the phone exclaiming that we use the walker outside and that a bigger child had sat in the walker . Our house consists of a newborn and my baby girl who is almost 10 months . So that means that he is trying to say either one of the adults in the house had tried to sit in the walker which is absolutely bull **** . I had contacted the head office and the lady i had spoken to told me that she would speak to them and let me know if i could get the wheels fixed . She called me back telling me that it is not a manufaturers fault and that you guys cannot assist me with even repairing the wheels which is really dissappointing knowing that your store holds such a high reputation and for yourl to insist on not helping me . And especially that the ring is less than 6 months old . I would not be supporting your store in the near future and would tell the rest of my family that your customer service sucks . And you guys dont care that according to the consumer act the customer is always right ! I would like to see proof of where it states that you are not allowed to take the ring outside. I have put you guys on hello peter and i do not wish to support you guys in the near future knowing that you spend so much on an item and when it breaks yourl cannot assist in repairing it and insist that its our fault that the ring broke which is pathetic .

Regards Naseeba