Online store a disaster

<p>Being 8 months pregnant and hardly able to walk due to spd, I made use of your online store to purchase an infant rocker. Dispite being unable to trace the order online because it cannot trace the waybill number (even though your site gives the option), I did receive my item. However upon assembling it my husband noticed that one of the parts was deformed. One of the "pink feet", at the bottom seemed to be molded skew and re****ed in the rocker being unstable. I emailed your ecommerce site, and was asked to supply pics/video of the faulty item. I did so and was told that the query would be escalated. However, how long am I suppose to wait to get this sorted. My baby is due any day, and I don not want or need the stress of trying to resolve this issue. I would like a refund and someone to come and fetch your product. I will gladly purchase it somewhere else.</p>