LW
Louise W
1 reviews | Active since Apr 2015
08 Jul 2015, 08:18
NO RESPONSE AFTER NUMEROUS ATTEMPTS
On Sat 27/06 I went to the Wonderboom Toys R Us, to collect my Vitality Baby Bag. A lady then took my bag and removed my Vitality Vouchers as well as my R100 Gift Card, saying that it is no longer valid.<br> A friend of my on the same day went to TRU The Glen and also collected her bag, but she was given all her vouchers.<br> <br> When I took this up with TRU, the Regional Manager responded that the shop assistant acted wrongfully by taking my vouchers and that I can just \go by the shop again"to pick up my vouchers.<br> <br> Why is the burden now placed on ME to go after them?<br> <br> Judy was willing to have the vouchers delivered to a shop of my choice"
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Babies R Us's replyOfficial
08 Jul 2015, 09:03Hello LouiseWessels,
Many thanks for reaching out, i do apologize for your encounter at store. kindly note that i will surely follow up with this and will revert with feedback asap.
Warm Regards
The Toys R Us Team
Many thanks for reaching out, i do apologize for your encounter at store. kindly note that i will surely follow up with this and will revert with feedback asap.
Warm Regards
The Toys R Us Team
Babies R Us's reply08 Jul 2015, 09:03
Official
Hello LouiseWessels,
Many thanks for reaching out, i do apologize for your encounter at store. kindly note that i will surely follow up with this and will revert with feedback asap.
Warm Regards
The Toys R Us Team
Many thanks for reaching out, i do apologize for your encounter at store. kindly note that i will surely follow up with this and will revert with feedback asap.
Warm Regards
The Toys R Us Team