No Feedback from Customer Services
<p>Basicly - I bought a Bounce breast pump in November when my baby was born. It sucks milk into the motor section and is a terrible quality breast pump. It seriously needs to be removed from their shelves. I sent a complaint to customer services and asked if they could please consider giving me a refund. That was on 23/11/2016. They rep**** on 24/11/2016 and said they'd get back to me. To date i have heard nothing further from them. I understand a breast pump is the type of item which they aren't likey to take back, but considering it doesn't work because it is badly designed i feel they should recall these pumps and refund everybody who bought one (yes, it's that bad). The least they could do is respond to my query and tell me if i can take it back or not.</p>
Hello Clair ,
Many thanks for reaching out to us.
Kindly note that a response to your request was sent via email on the 25th November 2016 to your email address. We will arrange for all communication to forwarded onto.
Thank you.
The Toys R Us Team.
Hello Clair ,
Many thanks for reaching out to us.
Kindly note that a response to your request was sent via email on the 25th November 2016 to your email address. We will arrange for all communication to forwarded onto.
Thank you.
The Toys R Us Team.
My apologies, I honestly did not receive the email which has now been forwarded to me, saying that i can take the pump back for a refund. I'm truly sorry. I even sent another email on 20 December and i didn't get the response to that one either. Perhaps when you don't hear back from customers after emailing them or if you receive emails and you're not sure why they were sent as per this situation, a simple phone call to the customer can help avoid a repeat of this situation. Thank you, and please seriously look into redesigning this breast pump. Kind Regards Claire.
My apologies, I honestly did not receive the email which has now been forwarded to me, saying that i can take the pump back for a refund. I'm truly sorry. I even sent another email on 20 December and i didn't get the response to that one either. Perhaps when you don't hear back from customers after emailing them or if you receive emails and you're not sure why they were sent as per this situation, a simple phone call to the customer can help avoid a repeat of this situation. Thank you, and please seriously look into redesigning this breast pump. Kind Regards Claire.
Hello Clair,
Thank you so much for your feedback.
Warm Regards,
The Toys R Us Team.
Hello Clair,
Thank you so much for your feedback.
Warm Regards,
The Toys R Us Team.