1 reviews | Active since Mar 2011
MEDIOCRE STORE MANAGEMENT
I went to the woodmead branch on Saturday only to play hide and seek, 1st with the price tags and secondly with the sales assistance on a month end weekend! I went in to buy a baby traveller kit bag and a mastela infant booster. There was only one DAMAGED BAG on the shelve, no price tag for both items. I looked all around the store for a sales assistance and could not get even a single assistant ended up asking a cashier for help who informed me the bags were out of stock and the damaged one was the only one available. Mind you she didn't even bother to offer to check which branch has them in stock. To my shock she returned the damaged bag to the shelve. Just when I thought it can't get any worse, I got home and opened the booster seat (last one on the shelve) and soon realised that selling of damaged goods is the order of the day at Woodmead which explains why she returned the bag to the shelve. Please change you signage to DAMAGED toys r us so we know what to expect when purchasing your products!!
Many thanks for reaching out and taking the time to bring this to our attention.
I would like to humbly apologize for your recent encounter at toys r us Woodmead.
I can assure you that I will be escalating this on to the Area manager whom will be address the store. Once he has successfully addressed the store he will surely provide you with feedback.
Warm Regards.
The Toys R Us Team.
Many thanks for reaching out and taking the time to bring this to our attention.
I would like to humbly apologize for your recent encounter at toys r us Woodmead.
I can assure you that I will be escalating this on to the Area manager whom will be address the store. Once he has successfully addressed the store he will surely provide you with feedback.
Warm Regards.
The Toys R Us Team.