TL
Tracey L

1 reviews | Active since Feb 2017

05 Feb 2017, 17:24

Helllllooooooo Baby Boom

<p>A pity my husband believes in buying everything of our baby at this store and company as I've already spent so much. I bought bedding as recently as Fri but toying with the idea of returning it for a refund and buying my baby's things elsewhere due to your appalling customer service, or well,the lack thereof... my husband bought a stroller at Zewenwacht Mall the 30th Dec 2016 and we haven't looked at it or opened the box. Today since purchase we decided to cut open the tape and assemble it and to our surprise noticed a rear wheel missing. We called the store and spoke to the manager,Chantal. She was so unfriendly and abrupt and very unhelpful. At the time he couldn't find the receipt but had a bank sms on his cell with the transaction. We didn't want a new stroller,only a plastic wheel which was missing from the box. Basically,no receipt no help. When we bought it,we did so in good faith that it will have all its bits and pieces. She changed her story thrice shifting blame to us but goodness me,we just opened the box since purchased. It had their store number and name on it and code etc. She didn't bother to try and assist. I can understand the receipt however,its your brand so surely we could've been helped with a little plastic wheel. I am so disgusted I don't feel like buying anything else from you.</p>

0
Replies (2)
Babies R Us
Babies R Us's reply07 Feb 2017, 09:34
Official

Hello Tracey ,

Many thanks for reaching out to us.

We just want to confirm if this complaint is directed to Babies R Us or Baby Boom ( as per your subject line).

Warm Regards,

The Toys R Us Team.

Babies R Us
Babies R Us's reply07 Feb 2017, 14:02
Official

Hi Tracey ,

Thank you so much for clarifying the store.

Kindly be advised that we have escalated this complaint onto the area manager.

Warm Regards,

The Toys R Us Team