HO
Helga O

1 reviews | Active since May 2011

21 May 2015, 07:36

Great service

We bought a baby swing a while ago, at first our baby hated it, and when he was ready for it, he kept on flipping forward, which could have resulted in a serious injury.. I contacted Belinda ( the branch manager) she was so helpful, send her photos, she contacted her area manager (Deon) and sorted everything out upfront. When we took the swing back, she immidiately apologised and let us choose something else for the same amount in the store. Well done in service delivery! I will keep on supporting toysrus in rustenburg.

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Replies (1)
Babies R Us
Babies R Us's reply21 May 2015, 10:33
Official
Hello helga29,

Many thanks for bringing such wonderful news to us !!! , we are so pleased to hear that you have experienced such exceptional customer service from Belinda, i will surely escalate this onto the area manager so that Belinda receives the recognition she deserves.

Thank you for choosing toys r us.

Warm regards,

The Toys R Us Team.