Frustrated!

17th Jan I called and explained that I received exactly the same pram I bought from your store (22nd Dec) for my baby shower and requested a refund. After so much back and forth and bad attitudes from Cape Gate's Nicky, I was eventually told that as an exception a refund was possible. Now because it was a debit card payment it was asked that i swipe my debit card To effect the payment. Today 3dys later im still waiting For the money. I would like an explanation please as that money left my account IMMEDIATELY when the purchase was done and at this point with the service I've been receiving from you I will NEVER be doing my shopping for baby at your stores when she arrives in 2wks. Please sort this out TODAY! Dont bother calling me To spin more \stories"just call Caron at your Bellville branch to check refund done 17th Jan for R Frans and pay back the money! """