Extremely disappointed with Babies r us online customer care and service delivery

I placed an online order on babies r us on black Friday just past midnight , after placing the order and making payment with my card, I received an email stating from babies r us saying they have received my order and I will delivery will be made within 4-7 working days. I have not been able to log on since black Friday to check my order because the login page just keeps reloading. I called yesterday to find out where my order is, and the person I spoke to checked and said that authorization for payment failed so I need to check my statement. They have not sent an email to say that the order is not complete or anything in that regard the email clearly states delivery within 4-7 days.if I was aware that there was a problem with the order I would have fixed it the same day or tried to place the order again. I called again today spoke to Bianca and they say there is no one to escalate it to they are the 'management team' there is nothing they can do. This is Unacceptable terrible customer service to say the least. Babies r us needs to fix their online system and sort this out as I expect service delivery as promised by the email confirmation I received from babies r us. This will be the last time I buy forms from you guys if this is not resolved.