East gate BabiesR us useless selling broken items and reluctant to exchange or refund

Good day

If I had an option to give a - rating that would for sure be the case.

I had a very bad experience at East gate BabiesRus.

Staff and manager very unprofessional accuses a client of breaking an item when returning the faulty item.

The only reason we went to east gate as the babies R us at our area didn’t have stock at that moment.

We bought a Harley bounce cot and when we took the cot out of box , I noticed something unusual on the cot.

Busy setting up cot it didn’t want to stand right , very unstable underneath it didn’t want to go straight.

Decided to put everything back in box and when I return back from work trip to come and exchange the cot.

I quote the following from the manager” Maybe I did break the cot when busy seeing if cot is in the correct condition.”

Personally isn’t rocket science to set up a cot.

Didn’t want to assist me to exchange/ Refund item, even have a laybuy open and we buy a lot from this specific store.

I want this matter to be sorted asap and want my refund within the next seven days otherwise I will take this matter public.

They are looking for excuses to blame the customer and not to exchange or refund you.

Also want to make you aware that I left the cot there I know the process if I take the cot back they will turn around and say I never tried to exchange the cot .

Our baby isn’t born yet and I refuse to put my child in a cot that is faulty.

I mentioned to the manager that I think it was previously returned as the condition doesn’t look brand new and I paid for a brand new item.

Never in my life did see an individual so arrogant to challenge someone.

The First Lady who assisted me also said this isn’t right to tell a customer this part doesn’t break easily we will determine if the cot were broken by yourself or in fact faulty.

Looking forward to hearing from you.