Disgusting Service.

I had ordered goods from babies r us online services, it has been 2 weeks and still haven't recieved my goods, when I contacted them to find out what's going on they gave me a tracking number that doesn't exist, nobody knows where my parcel is! On the babies R Us website it says that my order is complete and has already been delivered, when you try and call them Nobody answers their customer care line all of a sudden, they've adapted a don't care attitude and I find the way they do business to be just disgusting, at this point I would really like a refund so I can take my money else where.