Disgusting Customer Service!

To whom it may concern ,

I type this with an extremely heavy heart as Baby's R Us George Mall (Garden Route) has turned what is supposed to be an exciting time in a new mom-to-be's life into an absolute NIGHTMARE!!!!

I am not one to complain, however - after 3 separate incidences with the same branch and set of staff, I refuse to stay quiet any longer!

I have been a committed customer to Baby's R Us Garden Route Mall but yet after another disappointing experience - I don't see reason to continue!

Furthermore feel that I should share my experience with as many mothers and parents across social media platforms so that they can avoid this shocking service and experience as well.

Incident 1: Besides already supporting the branch from the beginning of my pregnancy - I chose to do my baby registry through this branch (a registry worth over R8000) of which many of my baby shower guests supported. All my information was entered into incorrectly which resulted in my guests not being able to initially find my registry. After days of back and forth calls and online edits - I eventually corrected the profile. This resulted in venue details which was intially a surprise (that took alot of planning) to be revealed. What a let down and disappointment!

Incident 2: After deciding to continue supporting the branch despite already receiving bad service. My husband and I went back to Baby's R Us George Mall to purchase a pram and car seat set. Only to get back home to construct the travel system and find that many pieces were missing. There were no wheels and incorrect parts in the box! This supposed to be "exciting experience" turned into yet another day of disappointment. When driving all the way back to the branch the following day with the sole purpose of correcting THEIR ERROR , all that we got was an insincere apology and they took bits and pieces from other sets to complete ours.

By now you would think that this is already enough to make any customer want to NOT RETURN! YET THE DISSAPOINTED AND HORRIBLE SERVICE CONTINUES....

Incident 3: Yesterday (Sunday, 19th September) - we traveled back to the SAME branch to purchase a Jordan Camp Cott that my husband and I liked. Before purchasing this item - we asked the set of staff if they were 100% sure that this was a New cott and that all the pieces were there as we did not want to re-live the same nightmare as we experienced with the travel system set. We recieved a box that was taped shut and supposedly with our complete camp cott set inside along with staff members reassurance that we were to have NO problems.

When we got home - there were once again missing pieces, (Mosquito net and toy mobile) - the camp cott was also damaged, dirty and had stickers all over it. It was clear that they had given us a damaged floor model. This is absolutely disgusting service!!! It is shocking to me that this is what a customer can expect when shopping at Baby's R Us George Mall!!!

I am 8 months pregnant and this has caused an immense amount of stress on me which directly affects my unborn baby.

My husband and I live out on a farm outside of George and every time we have poor service we have to spend unnecessary money on petrol back and forth to correct THEIR (BABY'S R Us George) ERROR.

I am truly disgusted and disappointed in how an exciting experience can be ruined to this degree over and over again!

HEAD OFFICE : HOW ARE YOU GOING TO CORRECT THIS SITUATION AND HOW ARE YOU GOING TO COMPENSATE ME FOR THIS? BABY'S R US HAS COST ME UNNECESSARILY!!!

I do not plan on keeping quiet and will make it my mission to spread my experience far and wide throughout South Africa. Starting with as many parent platforms as possible, Hello Peter.com and various other networking platforms too.

I would like to know how you plan on correcting my experience before I find my own corrective measures through the Consumer Protection Act!!!

Regards Monique Cillie ***