Complaint Regarding Refusal to Exchange a Baby Rocker

I purchased a baby rocker from Babies R Us at Springs Mall on 11 June 2026. After trying it at home, I found it was not suitable for my baby.

I returned to the store to request an exchange for another item, not a refund. However, the store refused because the box was damaged.

The rocker is still brand new and unused. The only damage is a tear at the top seal and at one side of the box when it was opened.

I was disappointed by the refusal, especially as I only requested an exchange. I kindly ask that this matter be reviewed and that I be assisted with exchanging the rocker for a more suitable item.

Thank you for your attention to this matter.