Bad service Babies r us Menlyn
<p>Good day..</p> <p>i recently just visited the babies r us in Menlyn with the hopes and intentions of making a gift registry for my baby shower, when we got there and asked for assistance no one wanted or cared to help us until we demanded to be helped, they told us that we should do the registry online of which we did try to do before going to the store but most of the items were not online, then they gave us the registry form to fill in and add all our items which we did, after we were done we had to wait for the longest of time just for someone to actually take the registry, they eventually did and asked us to wait so we could get a reference number, after a few minutes a gentleman came to us telling us that we should leave and they will send us the registry via email, i told them that i do not mind waiting as i had already taken my time to come instore and do the registry there, he then told us that they were short staffed WHICH WAS ALSO NOT TRUE because when we came in there was literally not more that 4 customers in store, the staff was just standing and chit chatting in corners. this happened on the 16th of june till today (23 June2016) we are still waiting for them to load the items we had chosen to the system, the only thing they did was to register a profile for us byt never added the items, i then had to download the app and add the items myself of which it's not all the items i had chosen in store because some of them do not appear on the app when we call the store and ask the gentleman whom we spoke to on the day (June 16) by the name of Frank he keeps on sayin we must check after 2 hours the items will be added but still nothing!!!</p> <p>Ive always been a customer of babies r us, toys r us and Reggies, it is with such a huge dissapointment that one cant be assisted when they need help but we continuoulsy support your business.</p>
Hello Thabile-punkie-ngwenya ,
Many thanks for Reaching out and binging this under our attention,
we humbly do apologize for the most recent encounter which you had been faced with in store.
kindly note that we will be escalating this complaint immediately onto the area manager whom will be investigating this matter further.
once feedback is made avail , the Area manager will be in contact.
Many Thanks,
The Toys R Us Team
Hello Thabile-punkie-ngwenya ,
Many thanks for Reaching out and binging this under our attention,
we humbly do apologize for the most recent encounter which you had been faced with in store.
kindly note that we will be escalating this complaint immediately onto the area manager whom will be investigating this matter further.
once feedback is made avail , the Area manager will be in contact.
Many Thanks,
The Toys R Us Team
