1 reviews | Active since Jul 2016

19 Mar 2017, 13:37

Bad Customer Service

<p>I went to Babies R Us at the big Hyperama in Florida Roodepoort to buy a pram. Firstly no one wanted to help us as they were argueing who is going to help us. Eventually no helps us and we walk around and help ouselves. When I requested someone to help me with a price with a baby carrier, she doesn't greet me and ask me how can I help you, instead she comes to me and says the following "What's the problem now?" I told her excuse you, is that how you help and assit your customers? She gave me a ****py attitude and I decided not buy there as I will not support a shop with *********** workers such as this lady with her bad attitude and customer service. </p>

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Replies (1)
Babies R Us
Babies R Us's reply20 Mar 2017, 10:58
Official

Hello Mariska,

Thank you so much for reaching out to us.

We humbly do apologize for this experience thus far however we will be escalating this complaint further onto an area manager.

Warm Regards,

The Toys R Us Team