BM
Bonolo M

1 reviews | Active since Mar 2012

07 Jul 2017, 12:59

Bad attitude and customer service

<p>I sometimes wonder why we always get attitude from our own (black) brothers and sisters. I was told that it is self service to wrap your own items that you buy from the store but immediately before me a white lady was being wrapped for and I asked I was told they pay. Really? Because I didn't see any money from her. Funny enough I experienced this from Menlyn sometime. I guess no more Babies r us for me because clearly customer service sucks </p>

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Replies (1)
Babies R Us
Babies R Us's reply10 Jul 2017, 08:35
Official

Hello Bonolo,

Thank you for reaching out to us.

Kindly be advised that gift wrapping is a self service that we offer and we do apologize for any inconveniences . We will be escalating further onto management so that they are able to address the staff members.

Warm Regards,

The Babies R Us Team