Babies R US - Online Website / Gift Card

We have a complaint relating to a gift card we received that was emailed to us on 26 July 2023 at 10:02 am.

We went online to purchase goods online on the website, all items were in our cart and we used the gift card code and made a purchase for the items we wanted and the store it would be collected from.

When we wanted to finalize the order for purchase, a clutch happened and prompt us back to our cart on the online website with the items missing and the gift card used.

The order isn't in my wife's account and the gift card had no value amount attached to it after the clutch

Regards