Babies R Us online service is bad

Babies R Us William Moffet online service sucks. Ordered 6 x 1.8kg Formula milk tins. Got home, box was perfectly fine, no sign of been manhandled, but when opened to check our order for our kids milk, we found 4 of the 6 tins badly dented. HOW ON EARTH DO YOU SEND DAMAGED BABY MILK TO AN ONLINE CUSTOMER?!?!?!?!