Babies R Us Black Friday ****

Is Babies r us a ****!!!?.. Last week Friday on black Friday i bought a walking Ring and Feeding chair online and everything was successful because i got an order number and i even paid online without any problems. Now when they had to deliver i got a story that my order was canceled because of the OTP number. Now my question is if thats the case why did i get the order number and was even able to make a payment without any errors on my side. My order number is ***