Refund from b2

I paid a once off fee of R196 to b2 dating. I got a shock of my life when R999.00 was debited from my Capitec Account. I called the bank to lodge a dispute. I never authorized deductions of R999.00. Then I was advised to cancel the card because this people they take money from people’s banks because they made a payment online. I was forced to cancel my card due to that. Now they send me threatening emails that they will hand over my account to the lawyers. I want my money back and that account to be deleted.

This is the email they sent me:

Hello,

Thanks for your message.

You were contacted because you triggered our automatic payment recovery process.

The process was triggered because your membership fee has been reversed or the fee could not be debited.

Since no timely cancellation of your Premium membership renewal was received the subscription was automatically renewed in accordance with the Terms and Conditions.

For these reasons you are required to pay us.

Please pay the outstanding amount by the deadline stated in the reminder to avoid further costs and to stop the process of debt recovery.

If you have sent a cancellation request via fax, post, or email attachment prior to the cancellation due date, please send the request with the method of submission for verification. If the cancellation date of the documents cannot be verified then they cannot be accepted as on time cancellation.

Please note if in reply to your cancellation request you received an automatic response that did not answer your query and which you did not respond to it as required, your request was not processed and is not valid.

Please remit your payment (amount communicated in the payment reminder) via PayPal (www.paypal.com) using the “Send Money” function.

Please make the payment to the following e-mail address (which is our PayPal account):

*** *** Amount: 1174 ZAR If you need assistance making the PayPal payment, please contact us at ***. We will send you a personalized money request via PayPal on request.

If you cannot make a payment via PayPal, you can also pay the debt via bank transfer to the following bank account:

Hope this email finds you well

Caring Regards Connie