Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour

Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour. The thing kept sending me messages about having 1 person ahead of me every minute. I’m still yet to get assistance on WhatsApp. I was only assisted once I called and it took less than ten minutes. If you’re going to introduce a new ticket system to assist clients please make if efficient! Thanks to Daniella for assisting