Zero support at Avon

I sent an sms to Avon requesting to join. A lady called me back quickly and signed me up pretty fast. I have a digital brochure but my new clients need an actual paper brochure for fragrances. I contacted the person that signed me up for a book but all I get is excuses since last week. I called the call centre but their lines are bad and the lady cannot hear me and ends up screaming on the phone even though I can hear her clearly. I emailed Avon a few days ago, no response. I emailed them again now not really expecting any reply. Why is it so easy to sign people up yet you do not offer any support? How do I sell the product if I dont have a brochure to show my clients? All I need is a paper brochure so my clients can sample what they are buying. But it is so difficult to get this!