Zero rating!!!

I'm a representative for Avon, and have had the worst experience with this company over and over! They not able to assist me with a order that was wrongfully delivered. They do not even reply to my emails, I called them they put me on hold until my airtime run out. Skynet and Avon are both the same... the worst. I'm taking this case to the ombudsman! I have had enough and I cannot, leave the issue as it is. My Avon account is overdue, and I am not going to pay for goods I did not receive!