Your BAD choice in Couriers costing me not to service my customers

Placed order on the 31.10.2022 - Express Delivery was charged for express delivery and no delivery.

I will not phone and follow up on staff not doing their jobs. I battled with fast way last week as well and it got escalated the works but the failed to deliver on time. Avon you chose to use fast way and I will not pay for services not rendered! Your urgent response will be appreciated.