1 reviews | Active since Apr 2015
Wrong products delivered to me..(wrong invoice)
I ordered goods and was invoiced properly but the what they delivered something else,my order value is R2292 and they delivered goods for +- R900,wrong invoice inside the box and it does not correspond with the stock,the sticker on the box is mine but the goods inside is not mine nor the owner of the invoice...so I won't pay for something that I ve not receive..I ve to say Avon is full nonsense and I don't see my self continue to sell it....as they can't keep their clients happy..i ordered the goods for people who get paid on the 25th and was supposed to deliver over the weekend so that they can pay me,it means ll ve to sit with that outstanding amount that I ve not even received the stock for.and that's where.the ************* starts...your call centre is full of jokes as u ll phone n be transferred to the whole of your building and nobody knows what to say to you. problem doesn't need adjustment cos I don't ve invoice so it is either you sent someone to collect that box from where it was delivered or i ll take next step which is not going to be nice at all...and remember I sell ur Avon to make money NOT to lose money.the
Thank you for bringing this query to our attention.
As per our telephonic conversation, we have recaptured invoice ***7 for urgent processing and escalated to the courier to prioritise delivery.
We have requested the Zone Manager to collect the box and the initial invoice will be credited as soon as we receive the waybill.
We sincerely apologise for the inconvenience that this causes to you and your customers.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, we have recaptured invoice ***7 for urgent processing and escalated to the courier to prioritise delivery.
We have requested the Zone Manager to collect the box and the initial invoice will be credited as soon as we receive the waybill.
We sincerely apologise for the inconvenience that this causes to you and your customers.
Warm Regards
Avon Justine
