1 reviews | Active since Dec 2016

22 Jun 2017, 08:50

Wrong Information - Bad customer service

<p>I recently signed up online to be a consultant. Seems to be a big mistake... firstly im assigned to a Team leader I dont even know. Event hough i submitted me documents showing all my correct details - this information was STILL captured incorrectly!! And now im having endless issues with an order i put through over an above my credit limit, i call in, spoke to Busi to get the amount i have to pay in to release my order, i was given R781.45 , which i paid in only to find out my account is still on hold because i short paid! How can i short pay an account when i called to ask what i needed to pay in? So i get wrong info and when i call in today the consultant tells me how very sorry she is but even if i speak to her supervisor she will tell me the same thing! Wow... So you all work on a script and dont care that you give customer wrong information and then think an apology is sufficient?</p>

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Replies (1)
Avon Justine
Avon Justine's reply23 Jun 2017, 07:48
Official

Dear Rafia,

Thank you for contacting the Avon Justine Queries Team.

Held Order

We do apologise for the inconvenience caused.

Kindly note, the held order has been released as requested.

Also, note that your query has been escalated to the Supervisor to correct all the details on your account.

Yours in Beauty,

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***