Wrong Information

I app**** To becomee a representative and was advised To Pay 300 for 750 or 500 for 1250 credit limit was given 2 options by My team leader To Pay at An easypay or Fnb I then paid at An easypay still My order ws nt released contacted da head office dey said I ws suppose To Pay at Fnb not an easypay as they See the payment and theres nothing dey cn do I fail To understand why because the money reflects and where am I suppose To get another 300 To Pay IM really dissappointed by their bad service and My customers Will look at me as an u unprofesional person