BvdM
Belinda van der Merwe

1 reviews | Active since Oct 2015

20 Oct 2015, 10:33

Worst service ever

I lodged a complaint 14 October about non-delivery.<br> <br> Today its 20 October and I still have not received any of my paid up goods.<br> <br> The company responded and apologised, but that was about it!!<br> <br> Their policy says that as a new rep you should collect orders not less than R500's worth. Well now, its 20 October and I have not received September's stock. How absurd it this???<br> <br> As a customer the internal errors should not be put on how you serve. Avon has debilitated my confidence in their customer service. The least they can do is send some free gifts to make up for this pathetic service.

0
Replies (1)
Avon Justine
Avon Justine's reply21 Oct 2015, 12:12
Official
Hello bellarina,

Thank you for bringing this query to our attention.

As per our telephonic conversation, campaign 9 order ***, invoice ***4 is currently with the driver and will be prioritised for delivery today.

We have informed the courier Fast n Furious to deliver before 13h00 or after 16h00 as requested.

Credit Control department will review your account after three months to see if you qualify for credit limit increase.

We apologise for the inconvenience caused.

Warm Regards
Avon Justine