Worst service ever

I am fed up with Justine, with them it is a problem after another. I have never encountered such inefficiency in my life. I wish they can be like Avon, especially since they are one company, one would expect them to some uniformity. First it took them almost 2 months to reactivate my account, something that took Avon only 3 days. Now I am struggling to get my refund. Because of the late activation of my account, they could not send my order as they claimed that most of the ordered items were no longer available. Then I requested a refund so that I could the money back to the customers. I was surprised when they told me I have no credit on my account. That was strange because I checked my account a moment before requesting a refund and my account had a credit balance. Immediately after that response I went back to check again and this time the credit was gone, my account had a zero balance. Apparently, "some" correction was made just when I asked for refund, and it brought my account to zero. When I enquired they said some old debt was not paid in full, so that credit settled that debt. I settled my debt in June 2020 and I even got an email from the collections company confirming that my account was paid up. Fortunately I have proof of all the payments that I made, which I forwarded to Avon Justine credit control and admin departments so that they can do reconciliation, the sum of the payments exceeds the original amount that was owing but no one at Justine is willing to acknowledge that, I even paid for the legal fees. I honoured my arrangement but they refuse to honour me. A lady by the name of Vuyiswa Ngcobo from their admin department keeps asking for proof of payments which I keep resending, and she keeps failing to use them to resolve the matter. They cannot be called, I can only send email or call their call centre which by the way is expensive to call, bear in mind that each time I call, I have to retell the whole story. The call centre cannot resolve queries, I have proven that more than once, they only listen to your query/complaint and make promises, and it ends there. I always opt for emails to these departments even though it takes forever to get response. Numerous times I asked the call centre agents to get someone from the relevant department to call me and they promised, but it never happened. To this day I am still sending proof of payments all over again, but nothing is done. True definition of inefficient and useless.