Worst response to a query I've ever encountered

Referring to my previous report, I cannot but state that I have NEVER encountered a worse response to a query than from Avon. 15 plus emails, and the best they can do is \We apologize for the inconvenience, you may return the products for a refund\" type scenario. The substituted products were not my real concern. My real concern was that they SUBSTITUTED WITHOUT CONTACTING ME FIRST -and- THEY DID NOT LET ME KNOW THAT A PRODUCT WAS DISCONTINUED BEFORE I ACTUALLY PAID FOR IT -and- THEY SIMPLY DID NOT DELIVER AN ORDERED PRODUCT -and- THEY DID NOT RESPOND TO MY PREVIOUS HELLO PETER REPORT!!!<br> <br> Sorry, but \"we apologize\" does not cut it for me! This was NOT merely an inconvenience but a total disappointment. My honest opinion is that Avon's conduct is highly unprofessional, and that they all (from the CEO right down to the most junior staff members) should take some time off to follow a course or 2 on professionalism and on how to treat their clients. The only Avon employee that did conduct herself in a professional manner was the (very newly employed) representative that handled my order.<br> <br> I will NOT EVER recommend Avon to ANYBODY, and I will NOT EVER order ANYTHING from them again."