Worst customer service. Handing people over without ever trying to contact them

People dont let them **** you into selling AVON. **** service afterwards. I've had an outstanding account, which I just for some reason did not pay, and actually reason being that AVON kept sending me e-books and flyers and telling me I have credit with them, I must please place orders. SO, I wasnt contacted once for outstanding money, but then asked someone how much I owed, I paid immediately. A week later I was contacted and they said I was hander over by AVON. Now I phoned AVON to sort this out, and the lady gives me lip.. Telling me there is still legal fees. I said that it is unfair, and I want to know how much. She doesnt know, it is with the company they handed me over to. I asked to be put through to credit control, and she said no. They can not be phoned. What nonsense is this?