BA
Bonny A

1 reviews | Active since Dec 2020

03 Dec 2020, 10:07

Worst company to sell for!!!

Worst company to sell for!!!

I have been trying to sort out my account with these people for over a week, they are sitting with my urgent order for days now.

When I called in on Tuesday to find out where my stock is they told me it was not relised as I used the incorrect reference number. The reference I used was the order numbers of my stock, for me everyone at Avon should be able to pick up that that is a order number that THEY generate, why can no one go the extra mile and figure it out, Anyways I never the less send the POP to the credit department like I was asked and was told I would get a response within 24hrs, it is now Thursday and I was told this on Tuesday morning!

I called in and spoke to the most rude employee!

Apparently they cannnot escalate an urgent query?! I needed this stock tomorrow for my clients Christmas party.

This payment was done on the 27th of November and it is now the 3rd of November!

Not to mention that I have had to add airtime 3 times just to get this whole situation resolved as they just don't respond to emails on their query's email address!

Honestly worst company I've had to deal with in my life. I have never ever had to complain here before!!!

Oh also you can't even speak to a manager for help apparently?!

0
Replies (3)
BA
Bonny A's update03 Dec 2020, 10:08
Reviewer Update
3rd of December*
Avon Justine
Avon Justine's reply03 Dec 2020, 12:47
Official
Dear Bonny,

Thank you for contacting Avon Justine.

I sincerely apologise for the inconvenience caused.

Kindly note, that your query has been escalated for assistance.

Once I receive feedback I will advise you accordingly.

Yours in Beauty,
Janine Dwayi
BA
Bonny A's update04 Dec 2020, 16:10
Reviewer Update
This is still NOT sorted out, a whole day later!!!
I see you send this automated reply to everyone!