WORSE COMPANY EVER!!!

WORSE COMPANY EVER!!! Have been waiting more than 10 days now for a R99.00 refund and a ***orker for R480.00... Ordered earrings as a Christmas present for my niece and then proceeded to make payment as requested by work rep, Jade Ferreira, as this is what she was invoiced for. Only to find out that Avon didn't have the stock as it was sold out. They are either full of excuses when you finally get hold of them which is a mission on it's own. Our poor rep is to the point where she is about to refund her loyal clients out of her own pocket but I deem this as unfair and grossly *********** of Avon to be this non-nonchalant on their business practise and way of going about doing things. Surely in today's time and age with the technology we have they can have a system that can show/tell the rep if something is out of stock before even placing the order???