when are you reversing Invoice number: ***

Invoice number: ***<br> <br> someone phoned me sometime last week after I logged a complain,but she was rude and unprofessional.she told me Sheryl de wet made an order on my behalf I need to know what are you going to do about it because she once did the same with my sisters account.i checked my account on Justine website and there is an outstanding amount I owe because of the order I know nothing of,why didn't Justine contact the courier and return the order and I want to close that account with immediate effect and I need to know what you are going to do with this Sheryl woman