1 reviews | Active since May 2012
What is right with justine
I placed my December order 04/12/2015, order invoiced 09/12/2015. I GOT MY PACKAGE 22/12/2015! And by that time two clients cancelled their orders. I phoned call center 3 times, apparently the package was delivered to cape town couriers Sunday 13/12/2015 and has been with them all this time. I don't have a contract with fast and furious couriers, don't know why their lack of service is my problem. then the couriers telephone lines is faulty, you cant get ahold of them. then I got a cell number which directed me to a different cell number, then that directed me to a different cell number. that person Jeanette said the package is still with them at the depot, will be delivered 22/12/2015, that was Monday 21/12/2015. Pathetic couriers by the way, they should rather just close their doors!<br> Cancelled goods needs to go back to Justine because I don't want it and I am not paying for it or paying for courier costs involved in sending it back. My order for January is placed. Now Justine don't want to release order because of R450 for these goods is not paid. I told you in 3 separate emails I AM NOT GOING TO PAY FOR IT. And don't even bother phoning me, just send my package.
Thank you for bringing this query to our attention.
Due to several failed attempts at telephonic contact with yourself, your enquiry will now be addressed via electronic mail.
Please be advised that a collection cannot be arranged for an order that is not sealed.
If the queried order remains in the condition it was delivered kindly confirm for further arrangements to be made.
Otherwise, you may return the cancelled goods to your Sales Leader for crediting.
Kindly be informed that your courier complaint has been escalated accordingly.
You can expect correspondence from the designated courier during the course of the current week.
Avon Justine would like to sincerely apologise for the inconvenience this will have caused you.
Regards,
Avon Justine
Thank you for bringing this query to our attention.
Due to several failed attempts at telephonic contact with yourself, your enquiry will now be addressed via electronic mail.
Please be advised that a collection cannot be arranged for an order that is not sealed.
If the queried order remains in the condition it was delivered kindly confirm for further arrangements to be made.
Otherwise, you may return the cancelled goods to your Sales Leader for crediting.
Kindly be informed that your courier complaint has been escalated accordingly.
You can expect correspondence from the designated courier during the course of the current week.
Avon Justine would like to sincerely apologise for the inconvenience this will have caused you.
Regards,
Avon Justine