Waiting forever

<p>Thursday the 13th of April I made a payment at Fnb Atm for avon. I received a automatic email from them saying that they preffered payment is Fnb Atm as the payment reflects immediately. I called in requesting a paid up letter as I need it at my work and they tell me that it would take 24hours for the payment to reflect. I told the lady helping me that the email said immediately and she told me that they have spoken to management to change that. On Tuesday the 18th I called again requesting a paid up letter or statement showing my payment. Still they cant send me anything. Then I received a email saying I must send a letter stating to close my account and.that would also take 24hours. So.I send the email stating to close my account. On the 20th I called in again and my account is still not closed. Like I said I need the paid up letter for work but to wait 24hours every time I request something is ridiculous! I cant believe that you should wait 24hours. I am just fed up hearing the same story over and.over. if it wasn't that I needed the letter for work I would not make such fush. </p>