Very Rude, Aloof and Unhelpful Call Centre Agent

Sent an email to Avon on behalf of my sister-in-law who is unemployed and is an Avon rep. She ordered 2 catalogues but got sent 200 instead. After waiting for the response to my email fruitlessly I decided to call Avon to get the issue resolved. <br> I spoke to a lady called Tumi. She asked fro my S-I-L id#, cell# and account # and I gave her. She asked for the address and I told her my S-I-L didn't give me and I was 400km away from my S-I-L. I asked if she can't then advise what would be the best way my S-I-L would get help with this problem and he said no coz I didn't know her address thus she can't advise.<br> <br> I asked her, what about under general, could she advise how a person in such a predicament can be helped and she refused to advise. I asked her to hold so I can get the address. I came back with a P.O. box address which she aid was wrong, I called my S-I-L and she gave me her postnet address which tumi said is wrong again. I asked her to hold so I can ask my S-I-L to look at her docs to check which address hse had used for Avon.<br> <br> she agreed to hold, but when I returned to the line she had hung up. I found her conduct of the call very unhelpful and aloof.