Very Poor Service

I phoned on Thursday last week, 11/01/2018, the Supervisor approved the delivery for my incorrectly send items. I was promise by the Supervisor that I will receive my items on Monday 16/01/2017.

I am not getting any credit from Justine, I pay for all my products cash.

If you refund a person, you refund me on the special price and not the price that I paid into your account.

I want the two oil to be couriered to me URGENTLY as discussed with the supervisor.

This is not my mistake, it is YOUR, “JUSTINE” mistake.

IT IS A HUGE DISCRACE, THAT I HAVE BEEN PROMISED THAT MY PRODUCTS WILL BE DELIVERED ON MONDAY.

IT IS FRIDAY NOW, AND THE SUPERVISOR DID NOT KEEP HER PROMISE. NOTHING HAS BEEN DONE REGARDING MY DELIVERY.

I don’t know who to contact any more, as I am very, very unhappy with Justine service.

They took my money, but they are not willing to send me the products.

I ordered the oils for a customer and she is still waiting.

It is unexceptable that Justine has their rules, but as a customer you have no options, just Justine options???

So, if you don’t get your product, BAD LUCK AND WAIT FOR NEXT MONTH???????

This is not the way to treat customers.