BM
Beth M
1 reviews | Active since Jun 2015
31 May 2019, 15:00
Very poor customer service from Avon
I paid about R2000 by mistake into Avon's account on the 10th of May 2019. Transaction reference is ********** 64. I have made a request to the Credit Control Department who requested that I submit proof of payment and a Request Letter together with my bank details. Every time I make an email follow up with the same answer. No one is able to give a definite answer when the refund will be made. It sounds like they actually dont care. What kind of an international brand is this?
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Replies (4)0
Replies (4)
Avon Justine's replyOfficial
12 Jun 2019, 11:54Good day Beth,
As per email sent to ***( as there was no answer on your mobile number).
Kindly note, that your query is in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
As per email sent to ***( as there was no answer on your mobile number).
Kindly note, that your query is in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Avon Justine's reply12 Jun 2019, 11:54
Official
Good day Beth,
As per email sent to ***( as there was no answer on your mobile number).
Kindly note, that your query is in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
As per email sent to ***( as there was no answer on your mobile number).
Kindly note, that your query is in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
BM
Beth M's updateReviewer Update
12 Jun 2019, 12:10This is where the actual problem is. How can you process a refund within 7-14 working days?After 3 weeks? Its not like its your money. Its my money.
Already its past 8 days. Why do you make such a simple thing so difficult when you are such a big brand?
Already its past 8 days. Why do you make such a simple thing so difficult when you are such a big brand?
BM
Beth M's update12 Jun 2019, 12:10
Reviewer Update
This is where the actual problem is. How can you process a refund within 7-14 working days?After 3 weeks? Its not like its your money. Its my money.
Already its past 8 days. Why do you make such a simple thing so difficult when you are such a big brand?
Already its past 8 days. Why do you make such a simple thing so difficult when you are such a big brand?
Avon Justine's replyOfficial
13 Jun 2019, 10:12 Good day Beth,
As per email sent to *** with feedback on your request.
Kindly note, that your query is still in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
As per email sent to *** with feedback on your request.
Kindly note, that your query is still in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Avon Justine's reply13 Jun 2019, 10:12
Official
Good day Beth,
As per email sent to *** with feedback on your request.
Kindly note, that your query is still in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
As per email sent to *** with feedback on your request.
Kindly note, that your query is still in progress.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Avon Justine's replyOfficial
19 Jun 2019, 10:58 Dear Beth,
Kindly note, that your query has been resolved.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Kindly note, that your query has been resolved.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Avon Justine's reply19 Jun 2019, 10:58
Official
Dear Beth,
Kindly note, that your query has been resolved.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent
Kindly note, that your query has been resolved.
Yours in Beauty,
Angelica Sebeko
Segmented Service Agent