Very dissatisfied!

I am an Avon sales rep.My order for Dec 2014 was handed to a sales leader,Frances Michaels,to submit on my behalf on 13/12/2014.She advised that this was in order.2 weeks passed & no order had been placed.I was then advised to do it myself, which I did & all was in order.A few days later I received a notification that my order had been placed on hold as I had to pay in a certain amount.I checked my account & found a duplicate order submission of the one I had submitted.Frances advised that it was not her, ut I later found out that it was.The matter was resolved & my order was released & only received in Jan 2015 resulting in disgruntled customers.I then also received the duplicate order which of course added onto my account.I had to credit these goods which was done a month ago,if not longer.To date,the credits are still not on my account & the incorrect balance is now payable by me which I refuse to pay as it was not caused by me.If I place my order now,it will be held because of the amount payable.I contacted Shahieda Arendse yesterday to follow up.She said she would get back to me when in the office.No feedback.I contacted her this morning. No feedback. I need this resolved ASAP