Very disappointed Consultant who will be closing my account once issue resolved.

In June I placed an order and then Avon systems went down. I sent numerous requests to cancel this order as Avon would not be able to fulfill my order and get it here in time for Fathers day as they originally committed to...but then Avon still sends it out a week late, 26 June, which I was advised to not sign for and request to return to sender. I did this. And now 1.5 months later my account is still not credited. My account went into overdue due their incompetency and has now affected my perfect credit record. Then when placing a new order it wouldnt go through because account shows overdue. Numerous calls, emails to call centre and managers and my account has still not been rectified. When I get some response all I'm being told is to wait...for how long still? I was told 2 weeks not 7 weeks and still counting and this is after I originally requested to cancel. Not to have unhappy customers I had to pay in the overdue amount myself so my order can be released. And now Avon is busy earning interest on my money and I need to keep wasting my airtime calling and sending emails only to be ignored. Avon might be around for years but be weary if you think of joining the team, I'm definitely not sticking around. Very disappointed in the service or lack of service I've received. How do I keep my customers happy if this is how Avon does business. How can you offer good service if they don't bring their part. They simply ignore my emails, do not offer any assistance when calling and even managers cannot help. It's not worth the extra income. Not even an income when it goes like this.

They even have incentives running now and then but then when you qualify they dont send the gifts. Part of my incentive was some free brochures. Qualified for in May. They eventually send me my free brochures on the 30th July. What must I do with brochures expiring on the last day of the month? They could've then given me brochures for the new month but instead sent me expired stuff.

I just want my account credited, money refunded into my bank account and then I'm done.