Very angry

I finished and settled my account with avon but when they have to send me my paid letter, I'm taken from pillar to post. I'm now told that I gave to request the paid letter from my debt counselor but I was paying the account directly. The debt counselor is also advising that they cannot assist on matter because I settled on my own.

Avon is ****ing me off because when I wanted my balance and their banking details they were communicating with me directly but all of a sudden I have to request the paid letter from my debt counselor who is also requesting the letter from me so they can clear my name......****